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www.Welcome to the LondonAirConnections experience.com

Terms & Conditions.
KGC Group.co.uk & LondonAirConnections.com
Also LondonAirportConnections.com/EstateCarCompany/DriverParcels/Let'sGoShopping and other KGC Group Companys.

'We want to Help!'

Please click on the quick links below...

 

Section 1.
Hire and Reward Policies and Terms and Conditions. (Airport Transfers)
Click on links below to go to section required...

Section 2.
Website Policies and Terms and Conditions.
Click on links below to go to section required...




No Menu to the left? Click Here for MAIN WEBSITE

 

Paying by Credit Card.
(NEW! Online Booking or Ring Back System)

      We will ring you for your card details if you request this on your booking form
      or you can ring us in office hours to book at your convenience.

      TEL: 0208 275 7999 (o
      utside UK (+44) (0) 208 275 7999).
      We open 09.30am-17.30pm(GMT)

       

  1. We are now accepting the following Credit Cards....
    AMERICAN EXPRESS - MASTERCARD - VISA - VISA/ELECTRON - JCB

  2. We are now accepting the following Debit Cards...
    SWITCH - SOLO - ELECTRON - MAESTRO
    We do not accept Diners Card.

  3. All payments are made in £UK Sterling. (Overseas credit card issuers will give you the current exchange rates. These rates are normally better than cash exchange rates).

  4. We still offer you our website discount when accepting Credit/Debit Cards.

  5. You must supply a contactable telephone number to pay by credit card - we will attempt ring back on three occassions only, after which you will have to call us to get booking confirmed.

  6. You should enter in the time band that you are in on the booking form. This allows us to call you during office hours in your time zone.
  7. A £5 Booking Fee is levied on each credit card transaction. (This added after your online discount, if you use our online booking form). This Booking Fee is applicable per transaction not per journey, but if you pay for each journey on seperate occassions at seperate times, each individual transaction will attract the transaction fee. (Pay all Journeys together and pay one Booking Fee!)

  8. You must pay your full balance on booking, this guarentees your booking.

  9. Note: You cannot pay our drivers directly by credit card.

Example of paying by credit card...

1. You are quoted an reduced price of £45.00 each way, booking online, for a Saloon car going from Heathrow to London W1.
2. So an online booking return fare is total of £90.00. (£5 surcharge will be added by our operator on ring back)
3. Now you can just fill in one booking form for each journey.
4. Request to pay us by credit card, enter details on one or both forms or request us to ring you for details
5
. Send the forms to us as normal.
6. If Reqested, we will ring you back on the supplied telephone number to check your journey and credit card details.
7. Your Booking will be confirmed on the phone and a receipt sent by email. (No credit card details will be entered on confirmation).
9. Show your driver the receipt on journey date, and enjoy the ride.

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Terms of Exchanging Currency (Accepting $US & Euro)

 

Due to Curcumstances beyond our control we are no longer able to accept any other currency except £Sterling.

Apologies for any inconvenience this causes.

 

 

 

 

 

 

 

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LondonAirConnections(.com) & KGC Group(.co.uk) Giftware.
Terms and conditions.

 

  1. All purchases of Giftware is made through an independent third party called CafePress.com.
  2. We (KGCGroup and LondonAirConnections.com) only supply our artwork to CafePress.com.
  3. Any purchase or agreement or contract entered into is between the buyer (Client) and the vendor (CafePress).
  4. KGC Group & LondonAirConnections.com accept no responsibility for quality of goods received.
  5. Any complaints regarding this service must be made directly to manufacturer or vendor, not to LondonAirConnections.com or KGC Group.
  6. Regardless of nature, we accept no liability for any personal injury or damage from items purchased from CafePress.
  7. The contract governing the purchase of any goods will also contain the terms and conditions of the vendor.
  8. Refund policies are set out by CafePress.com. We accept no liability for refunds or purchases.
  9. We accept no responsibility for any financial loss, whilst using CafePress, for any reason.
  10. In using these page you agree to the terms and conditions set out by us.
  11. Because the contract for any purchased product is between you and CafePress, any queries should be directed/addressed to them. You will find the details of CafePress on the suppliers website, together with their contact details and name and address. We will not enter into correspondence with you or the supplier regarding any issue.(Except a serious complaint from you regarding a service in total that may result in our name coming into disrepute).
  12. Although we only choose well known supplier's, we cannot accept any liability if a supplier ceases trading during any transaction. We try to keep our links up to date but this is not always possible.
  13. Any offers mentioned on our pages must be checked by you on CafePress website before purchase/s. Offers mentioned are subject to change by CafePress without notice being given to us, and therefore we will not/cannot guarantee any offer.
  14. We do our best to correct amend error and omissions as quickly as practicable after being notified of them. However because of the nature of the Internet and technologies concerned there may be obvious errors. For example this may result in a price error or offer discrepancy or an item not being displayed properly or incorrectly. In this case we reserve the right to dissolve any contract that may have occurred, between us and you, by law. This is without liability to you.
  15. Your statutory rights are unaffected.
  16. This said, if you have any complaints about a supplier found through a link on our site - please contact

CafePress Terms & Conditions links...
Satisfaction Guarantee - View return and exchange policy - Payment Options - Shipping Information - Order by Phone or Mail

Finally, we want you to find our site interesting invaluable and exciting. If something is not up to the standard that you have
come to expect from the KGC Group please let us know. We will try to resolve the problem if we can.

 

 

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Hotel Links & Bookings
Terms and conditions.

    This is a user agreement between us, the KGC Group(we) and you, the user.(You)
    Supplier refers to Individual Hotels.
  1. Before purchasing from any supplier we strongly suggest that you read and print out the suppliers Terms and Conditions.
  2. The contract governing the purchase of any goods from our links will also contain the terms and conditions of the supplier and/or Hotel.
  3. Refund policies are set out by the individual Hotels. We accept no liability for refunds or purchases.
  4. Contracts are strictly between you and any Hotel supplier.
  5. We will not enter or be involved in any discrepancy between you and any supplier.
  6. We reserve to withdraw any link to any website. If you need to return to a certain website we strongly suggest you save it in your favorites file in your browser. If we do cut links with a supplier, will endeavour to find their address or webpage for you, if asked - but this is without our recommendation.
  7. Because the contract for any purchased product is between you and the supplier, any queries should be directed/addressed to them. You will find the details of the supplier on the suppliers website, together with their contact details and name and address. We will not enter into correspondence with you or the supplier regarding any issue.
  8. Although we only choose well known supplier's, we cannot accept any liability if a supplier ceases trading during any transaction. We try to keep our links up to date but this is not always possible.
  9. Any offers mentioned on our pages must be checked by you on suppliers site before purchase/s. Offers mentioned are subject to change by our suppliers without notice being given to us, and therefore we will not/cannot guarantee any offer.
  10. We do our best to correct amend error and omissions as quickly as practicable after being notified of them. However because of the nature of the Internet and technologies concerned there may be obvious errors. For example this may result in a price error or offer discrepancy or an item not being displayed properly or incorrectly. In this case we reserve the right to dissolve any contract that may have occurred, between us and you, by law. This is without liability to you.
  11. Your statutory rights are unaffected.
  12. This said, if you have any complaints about a supplier found through a link on our site - please contact

Finally, we want you to find our site interesting, invaluable and exciting.
If something is not up to the standard that you have come to expect from the KGC Group please let us know.
We will try to resolve the problem if we can.

 

CnG Hotel Statement.
KGC Group no longer offers, or acts as an introductory agent for, CnG Hotels pages. Any products sold by CnG Hotels are no longer endorsed by us, the KGC Group. We accept no responsibility for any financial loss, whilst using CnG, for any reason. We take no responsibility for any action or misadventure incurred with dealing with CnG.

'CnG' refers to ClickandGoNow.com (CnG Hotels Ltd,Kilmurry,Kenmare,Co. Kerry,Ireland)

 


Our Airport Meet & Greet Prices include:
Cash & Credit Card Paid Journey Customers only.
(Account client are bound by terms and conditions sent when account was set up).

 

 

 

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Lost property.
0208 275 7999

  • Unbelievable as it may seem, people seem to leave all sorts of things in our vehicle. We've have found mobile phones, bags, coats, gloves, the odd umbrella, sweets, wallets and handbags.
  • Please make sure you take care with your baggage, our drivers do normally try to check that all things have been take but sometimes they can be missed until later.
  • In line with Public Carriage Office Recommendations we keep a record of all lost property found in our vehicles. If you have lost anything in one of our vehicles please ring our office as soon as possible and we will attempt to find the item.
  • We are not responsible for the cost of any returning of lost property, and will only keep items for six months from date of discovery. Items not claimed within six months will be sold and proceeds will be given to a local children's charity.
  • We will not be responsible for any dropped cash in our vehicles, but if client is identified it will be returned.

LondonAirConnections.com™ reserves the right to amend/cancel these terms at any time.
No responsibility is held for customers' property or belongings.
(Other than those mentioned in the insurance policies held by the individual drivers.)
All terms and conditions are subject to relevant laws applicable in England & Wales and every effort is made to keep within
those laws by us.

 

 

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Our Transportation to Airport prices include:
Cash & Credit Card Paid Journey Customers only.
(Account client are bound by terms and conditions sent when account was set up).
  • Being collected from your specified address.
    Drivers will never just 'Hoot' outside, but will come to your door.
  • Being escorted to the waiting vehicle.
    Drivers will help carry your luggage to the vehicle.
    You will be assisted as necessary to your vehicle.
  • Loading of your luggage into the vehicle.
    Just relax - let us take the strain!
  • Being taken directly to the Departures Building at the airport.
    You will be driven to the entrance to the Airport Departures Terminal.
  • Unloading of your luggage to a trolley.(When available at airport).
    If you require a Porter, your driver will attempt to find you one.
  • Sensible directions to your departures gate.
    1. Our drivers will point you in the right direction.
    2. If you are still unsure, he will find someone to assist you to the gate

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Our prices do not include:
Cash & Credit Card Paid Journey Customers only.
(Account client are bound by terms and conditions sent when account was set up).

  • More than one (1) destination.
    I.e., multi-drop offs/pick ups.
  • Change of booking specification once journey is booked.
    We charge extra per mile on deviations.
  • Waiting time.(After that included in Airport Greet Service)..
    We charge £6 per 30mins waiting after initial waiting period.
  • Stopping for refreshments, shopping, picking up friends etc.
    You can book these stops in advance.
  • Sight seeing.
    You can book sightseeing with us in advance if you wish.
  • Deviations from the drivers chosen route.
    Any deviations requested by clients, will be charged by the current mileage rate.
  • Customer-preferred routes.
    Our drivers always listen to customer requests.
    You will be charged by the current mileage rate, if you insist on a preferred route.
  • Ownership of vehicle or contents therein.
    Any items in the vehicle that are not your property must be handed to the driver immediately. Failure to do so constitutes theft and action will be taken accordingly.
  • Gratuities for the Driver.
    Normally 10-15% in the UK, only if deserved!
    Please note that the full gratuity goes to the driver.

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Disability Policy:

 

  1. At present although we have no special disability cars or equipment, we want help to remove the barriers that prevent people from traveling.

  2. We are always happy to help clients with disabilities.

  3. All our drivers are always helpful and we closely keep to the recommendations set by the Public Carriage Office and other relevant organization.

  4. If you have a wheelchair please tell the operator and we will make sure we have room for it in the car.

  5. If you have any special requirements please ask as we will always try to help.

  6. We allow Guide Dogs in most of our vehicles.

  7. We will supply a car large enough to accommodate a folded wheel chair, at no extra charge
    although passenger will have to be able to travel in normal vehicle compartment.
    (See note above regarding no special vehicles/normal amount of luggage only).

  8. All our drivers are friendly and willing to help - you only have to ask!

Transport for London states...
"There is clearly much that can and needs to be done to remove the barriers that prevent people from traveling. It is vital that all elements of a journey are properly provided with easy door to door access, so that disabled people are able to enjoy the same opportunities to travel as everyone else."

The KGC Group agree with this statement and makes every effort to accommodate any client. If you have a special need or arrangement that is required, just let us know. There is a section on our booking form, or you can telephone or Email us with details. All our drivers are friendly and willing to help - you only have to ask!

    (Prior notice is required only so that we may send a driver with the ability to help you.)

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Terms of Booking.
Cash & Credit Card Paid Journey Customers only.
(Account client are bound by terms and conditions sent when account was set up).

  1. Prices show on this website are for Saloon Cars picking up at Airports and are always current!
  2. Prices are for specified journeys only. (As stated on our current price list).
  3. We reserve the right to ask for a deposit on booking for any reason.
  4. Journeys are not confirmed until you have received notification/confirmation from us. Although normally we are fast in Confirming bookings, it can take up to 24 hours. Just because a booking form is filled out, sent and you have a booking number, this does not mean that journey is available or is confirmed. If clients do not book 24 hours or more in advance, we will not guarantee booking! As in life - plan ahead. This said we will try to help, If in doubt ring us 07967 885 221.
  5. Our prices are guaranteed on booking and are for the A to B journeys stated on booking only. (Further stops are charged per mile).
  6. Please check that your Date for arrival in London is correct. You may have to check your itinerary or contact the Ticket Agent. It is common for same flight number to arrive every day and therefore we will be unable to check which day you are arriving!
    We will only come to the airport on the day you requested. If you booked us for the wrong day, you will have to book us again. (And you will be charged for each booking.)
  7. If clients fail to appear at pickup point within 40 minutes from their Actual aircraft landing time, further waiting is chargeable at the full rate. (Currently £6 per half hour for Saloon Cars). Drivers will then put out two customer call-outs from the airport information and will wait a further 30 minutes only.
    Note: All our drivers carry mobile phones and can be reached directly so if any delay is expected please contact the office as soon as possible.
  8. For an Estate car please add £5.00 to the current list price.
  9. For 5-6 Passengers ( MPV) Price is Saloon car price x 1.5. (150%approx.)
  10. For 7 Passengers (MPV) please call.
  11. Customers are welcome to book with us between 36 months - 24 hours in advance.
  12. When booking with a third party such as a Travel Agent, prices may include a service fee and therefore you may be charged approximately 10% above our listed prices.
  13. Prices shown online are for website bookings only. We reserve the right to add 10% as a service fee if you book via Telephone or Land Mail.
  14. Deposits can be made by cash (or cheque when received 10 days prior to journey.)
  15. All fares/balances to be paid in £'s sterling (cash) directly to the driver on pickup - before journey commences.
  16. Please feel free to tip our drivers. 10-15% is normal.
  17. DO NOT ASK OUR DRIVERS TO CARRY MORE PASSENGERS THAN VEHICLE IS INSURED FOR - DRIVERS ARE INSTRUCTED TO LEAVE EXTRA PASSENGERS AT PICK UP POINT. BABIES & CHILDREN COUNT AS ONE PASSENGER REGARDLESS OF AGE.
    All Saloons & Estate Cars are insured for up to four people only. Charges are per car and not per person.
    All Standard 6 Passenger Seater MPV's are insured for up to 6 Passengers only. Charges are per Vehicle not per person.
    All Large 8 Passenger Seater MPV's are insured for up to 8 passengers only.
  18. We occasionally tender work to PCO Licensed Third Party Operator's, to avoid delays and/or when problems arise such as designated drivers becoming delayed with late flights etc. If this is the case we can only give a price guide to these companies and cannot be held responsible for their drivers actions or their vehicles. Because we only tender to PCO or County Council Licensed Operators you are protected by UK laws and regulations regarding roadworthy conditions of vehicles and drivers. In the event of a complaint we will help you contact the relevant authority and give impartial advise on any issue you may have. Indeed even if you don't want to officially complain we still welcome clients comments about the service that our third party operators offer. - this said be assured that we only use trusted companies, whom we have dealt with on previous occasions or who have been recommended to us.

Remember we live on recommendations and do not advertise - we need your custom and loyalty to exist. These terms are for your and our protection.

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Conditions of Travel.
Cash & Credit Card Paid Journey Customers only.
(Account client are bound by terms and conditions sent when account was set up).

  1. Baby seats for children between 6 - 24 months can be arranged for a small fee. Any person is included as one of the four seats available in each car.
  2. You may prefer to use your own car seat. We can store your seat between journeys, there is no charge for this extra service. See Services Page.
  3. Drivers are instructed not to allow anyone transportation if they are drunk, abusive or unfit to travel. (Any Deposits paid will not be returned in these circumstances.)
  4. Suitcases will be placed in luggage compartments and not placed on seats.
  5. Saloon cars will take a maximum 4 people with 3 small/medium suitcases.
  6. Estate cars will take a maximum 4 people with 4 large suitcases plus hand luggage.
    Most of our vehicles are non-smoking but cars you can smoke in can be requested.
  7. Food and alcohol may not be consumed in any of our cars.
  8. Airport pickup points are at the customer information counters, unless specified otherwise by L.A.C
  9. L.A.C™ will check flight times and will adjust pickup times accordingly (at no extra charge).
  10. Customers are responsible for journey times and are expected to book pickups with time to spare. Although we will be happy to advise on times and every attempt will be made to arrive at airports or your destination on time - L.A.C™ will take no responsibility for this. We can not guarantee driving times between pick up and drop-off points.
  11. We are strictly a 'Meet & Greet' service, please do not ask LondonAirConnections™ drivers for local journeys.
  12. No responsibility is held for customers' property or belongings (Other than those mentioned in the insurance policies held by the individual drivers.)
  13. Any items in the vehicle that are not your property must be handed to the driver immediately. Failure to do so constitutes theft and action will be taken accordingly.

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Privacy Statement

  1. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons:
    1. To process your transaction and process your order.
    2. To provide you with the best possible service.
  2. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing Email from us or from another trader in the future. The type of information we will collect about you includes: your name. Address. Phone number. Email address. Journey type. Credit/debit card details (if we feel necessary).
  3. We will never collect sensitive information about you without your explicit consent.
  4. The information we hold as given t us by you and will be as accurate and as up to date as possible.
  5. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it without delay.
  6. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.
  7. We may, now or in the future, use technology to track the patterns of behaviour of visitors to our site. This may include using"cookies" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
  8. If you have any questions/comments about privacy, you should Email us.

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Online Price Reductions:
Cash & Credit Card Paid Journey Customers only.
(Account client are bound by terms and conditions sent when account was set up).

Our online prices are lower than our list prices. That means when you book online you get a great reduced price, often as much as £5.00 less per journey than list price. We offer these reduced prices on the following terms...

  • Clients must use our online booking form. It works and has been thoroughly tested.
  • Online booking form must be completed in full, with all information requested.
  • Booking form does not check what's entered, our operators do - please enter correctly!
  • Details given must be those requested on the form. (ie Home Phone Number must be a Home Phone number)
  • Details must be true and accurate. - if question is not applicable or none, write 'N/a' or 'none'.
  • Home address must be given unless you are ordering on behalf of a Company, when full company details must be given.
  • Our operators are not authorized to give online prices to clients so please do not embarrass them by asking.
  • We may offer, at our discretion, the online discount if clients attempt, but are unable, to complete our online booking form for whatever reasonable reason. This is at duty managers discretion and his word is final.
  • No mediation or comunication will be entered into regarding reduced prices - you either book online and get the reduced price or you don't book online and pay the full fare.
  • Reduced fares may be on offer elsewhere through agents or travel agents and are not limited to this website.
  • Online priced fares may be increased without notice in line with our normal fares. (Obviously they won't change once booked, as stated in our terms and conditions)
  • No other discounts are offered and discounts are not given in form of refund or in cash.
  • Online prices do not include gratuity to driver.

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Trust Policy - (UK CLIENTS ONLY).
Cash Paid Journey Customers only.
(Account client are bound by terms and conditions sent when account was set up).
  • We DO NOT double book and we work on a trust basis.
  • We WON'T let you down but we don't expect you to let us down either.
  • We book ALL journeys according to Public Carriage Office License guidelines.
  • Without FULL client details bookings will not be confirmed.
  • Provided you supply all the CORRECT DETAILS requested, no deposits are necessary.
  • All we ask is that you pay the driver in CASH (£sterling) before your journey commences.
  • Please do not leave the airport without making contact with us - our driver will be there!
    (and if you can't find him, we will get him to you while you are on the phone and refund the cost of the phone call!)

If you miss your flight please phone us immediately to let us know so we can rearrange a pick up time.
(There is no extra charge for this.
(Unless you fail to warn us by at least one(1) hour before scheduled arrival time.)
If you do not see your driver immediately - don't panic, he is there. Go to the Airport Information Desk and ask for 'the LondonAirConnections driver'.

If you still don't see him - phone the number below from any phone and we will get him to you.
Don't leave the airport without contacting us, as you will still be liable for the fare!

Emergency Number: 07967 885 221

Note: - In Ten years 24 passengers have failed to abide by our trust policy! -
- Please don't spoil this 'trust' system as it works and keeps prices low. -
-
Our prices are kept to a minimum by working with our clients. -

Our Trust Policy is extended as an offer which we reserve the right to withhold at any time, and for any reason whatsoever
Our Trust Policy may be withdrawn at any time with no obligation to give notice.

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Complaints
0208 275 7999

General Complaints
If requested, we will issue a complaint form. This must be returned to us by mail.
Any complaints will receive our full attention, and are taken very seriously.

Vehicle Private Hire & Reward Complaints.
We aim for 100% satisfaction and will accept no less from our staff or drivers.
If requested, we will issue a complaint form. This must be returned to us by mail.
Any complaints will receive our full attention, and are taken very seriously.

Public Carriage Office Website
If still unsatisfied with our conclusions of any Private Vehicle Hire Complaint (Only),
you have the right to contact the Public Carriage Office.
They may be contacted at... 15 Penton Street, London, N1. UK.
Please quote your name,address and journey details in all correspondence.

LondonAirConnections are PrivateHireOperator/00891/01/00

Although every effort is made to work within customer specification,
LondonAirConnections™ take no responsibility for customers' financial loss for whatever reason.

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Shopping (Links & Portals)
Terms & Conditions.

This is a user agreement between us, the KGC Group(we) and you, the user.(You)
  1. KGC Group acts only as an introductory agent for all links in our shopping pages.
  2. We accept no responsibility for any financial loss, whilst using these links, for any reason.
  3. Before purchasing from any supplier we strongly suggest that you read and print out the suppliers Terms and Conditions.
  4. The contract governing the purchase of any goods from these links will also contain the terms and conditions of the supplier.
  5. Refund policies are set out by the individual suppliers. We accept no liability for refunds or purchases.
  6. Contracts are strictly between you and the supplier.
  7. We will not enter or be involved in any discrepancy between you and the supplier.
  8. We reserve to withdraw any link to any website. If you need to return to a certain website we strongly suggest you save it in your favourites file in your browser. If we do cut links with a supplier, will endeavour to find the page for you if asked - but this is without our recommendation.
  9. Any products sold by our partners are offers by them and not by us, the KGC Group.
  10. Your statutory rights are unaffected.
  11. In using these page you agree to the terms and conditions set out by us.
  12. Because the contract for any purchased product is between you and the supplier, any queries should be directed/addressed to them. You will find the details of the supplier on the suppliers website, together with their contact details and name and address. We will not enter into correspondence with you or the supplier regarding any issue.(Except a serious complaint from you regarding a service in total, that bring our name into disrepute).
  13. This said, if you have any complaints about a supplier found through a link on our site - please contact
  14. Although we only choose well known UK high street stores, we cannot accept any liability if a supplier ceases trading during any transaction. We try to keep our links up to date but this is not always possible.
  15. Any offer